Terms & Conditions



Post COVID-19 Conditions of Carriage

1. As per Government of India directive “vulnerable persons such as very elderly, pregnant ladies, passengers with health issues are advised to avoid air travel”

2. Passengers to familiarize and follow the social distancing norms as required at the airport premises.

3. Entry into the airport terminal will be permitted only with suitable PPE, at least with a face mask.

4. Follow all self sanitisation norms, as applicable, at the airport.

5. In case any symptoms of COVID-19, passengers may be debarred from entry into the airport or air travel by appropriate authorities.

6. Passengers will be subjected to thermal scanning at different checkpoints during the course of the travel.

7. All passengers must fill up the health form electronically (provided here) prior to reaching the airport.

8. All passengers shall download and install the Aarogya Setu app on their mobile phones prior to reaching the airport (Not mandatory for children below 14yrs of age). Airport terminal entry will be denied to any passengers whose status is “Red” in the Aarogya Setu app.

9. Passengers must reach the airline check-in counter 3-hours before departure time considering the special protocol being followed for COVID-19 precautions. The passengers must account for the longer queue before entry into the terminal building.

10. Passenger must cooperate with all the agencies at the airport for specific COVID-19 precautions.

11. Passengers are to self-scan their e-boarding pass and show their identity cards to the airline staff before boarding.

12. Passengers must don the PPE provided by the airline before entering the aircraft.

13. Passengers are requested to carry minimum cabin baggage subject to a maximum limit of 7kgs/ 115cm

14. Only 01 piece of check-in baggage will be allowed up to a maximum of 15kgs per passenger on domestic flights. Each additional bag will be charged at Rs.750 for pre-purchase and Rs.1000 at Airport. Excess baggage will be charged as applicable over and above the Additional bag charge.

15. Only 01 piece of check-in baggage will be allowed up to a maximum of 40kgs per passenger for flights ex-UAE. Each additional bag will be charged at AED 30. Excess baggage will be charged as applicable over and above the Additional bag charge.

16. All passengers are advised that no cash transactions will be entertained and digital transactions will be the accepted means.

17. Passengers are strongly advised only to use their personal vehicles or authorised taxis for travel to and from the airport.

18. All passengers are advised to do web check-in and print boarding passes or carry the same in their mobile phones before arriving at the airport. Please note that there would no physical check in at airport counters.

19. Passengers must occupy the seat allocated to them.

20. Passengers denied travel due to any COVID-19 precautions will be permitted to change their date of travel without any penalty.

21. Passengers may expect limited access to F&B outlets, lounges, prayer rooms, smoking rooms etc.

22. All customers are advised that there will be no F&B service on board except for drinking water. Passengers would not be allowed to consume any eatables onboard.

23. Passengers to discard all PPEs in Yellow coloured bins only.

24. Passengers will be allowed to carry liquids upto 100ml and hand sanitizer upto 350ml in cabin baggage.

25. A passenger carrying a forged Barcoded Boarding Pass (BCBP) will not be entitled to any right to travel. The said BCBP will not create any confusion with the system, as the official information regarding this is stored in our application. This document is being issued only for the ease of processing.

26. Any sportsperson who needs to carry more than one licensed firearm and /or more than 50 cartridges in hold baggage on domestic sectors needs to adhere to the latest terms of carriage for licensed firearms/ammunition from the Bureau of Civil Aviation Security. To know more Click here


Article 1 - What particular expressions mean in these conditions

As the Passenger reads these conditions, please note that:

  1. “AIRCRAFT OPERATOR” Flights are operated by Go First Airlines (India) Limited (“Go First” / “Airline”).
  2. "AGREED STOPPING PLACES" means those places, except the place of departure and the place of destination, set out in the Ticket or shown in the Airline’s as scheduled stopping places on the Passenger’s route.
  3. "AUTHORISED AGENT" means a Passenger sales agent who has been appointed by Go First to represent the Airline in the sale of air transportation on its services.
  4. "BAGGAGE" means the Passenger’s personal property accompanying them in connection with their trip. Unless otherwise specified, it consists of both their Checked and Hand Baggage.
  5. "BAGGAGE CHECK" means those portions of the Ticket which relate to the carriage of the Passenger’s Checked Baggage.
  6. "BAGGAGE IDENTIFICATION TAG" means a document issued solely for identification of Checked Baggage.
  7. "CARRIER" means an air carrier other than Go First , whose designator code appears on the Passenger’s Ticket or on a Conjunction Ticket.
  8. "CHECKED BAGGAGE" means Baggage of which Go First takes custody and for which the Airline has issued a Baggage Check.
  9. "CHECK-IN DEADLINE" means the time limit specified by Go First by which the Passenger must have completed check-in formalities and received their boarding pass.
  10. "CONDITIONS OF CONTRACT" means those statements contained in or delivered with the Passenger’s Ticket or Itinerary/Receipt, identified as such and which incorporate, by reference, these Conditions of Carriage and notices.
  11. "CONVENTION" means whichever of the following instruments are applicable:
    • the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the “Warsaw Convention”);
    • the Warsaw Convention as amended at The Hague on 28 September 1955;
    • the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975);
    • the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975);
    • the Montreal Convention (1999)
  12. "Go First DESIGNATOR CODE" means the two characters or three letters which identify particular air carriers and in the case of " Go First Airlines (India) Limited " will mean "G8".
  13. "DAMAGE" includes death, wounding, or bodily injury to a Passenger, loss, partial loss or theft of or other damage to Baggage, arising out of or in connection with carriage or other services incidental thereto performed by Go First .
  14. "DAYS" mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.
  15. "FORCE MAJEURE" means unusual and unforeseeable circumstances beyond Go First’s control, the consequences of which could not have been avoided even if all due care had been exercised.
  16. "HAND BAGGAGE" means any of the Passenger’s baggage other than Checked Baggage.
  17. "ITINERARY/RECEIPT" means a document or documents Go First issues to Passengers travelling on Electronic Tickets that contains the Passenger's name, flight information and notices.
  18. "PASSENGER" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket.
  19. "STOPOVER" means a scheduled stop on the Passenger’s journey, at a point between the place of departure and the place of destination.
  20. "TARIFF" means the published fares, charges and/or related conditions of carriage of an airline filed, where required, with the appropriate authorities.
  21. "TICKET" means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by Go First or on its behalf, and includes the Conditions of Contract and notices.


Article 2 – Applicability


These Conditions of Carriage are applicable unless they are inconsistent with Go First ’s Tariffs or applicable law in which event such Tariffs or laws shall prevail.

If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.


Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations Go First may have, dealing with particular subjects, these Conditions of Carriage shall prevail.


Article 3 – Tickets


3.1.1 Go First will provide carriage only to the Passenger(s) named in the Ticket, and appropriate identification proof needs to be produced at the time of travel.

3.1.2 For international travel, the passport must be valid for atleast 6 months from the date of travel. A passport must have a valid visa for travel. It is passenger responsibility to ensure appropriate travel documents are arranged and produced whenever required. We request all passengers to check and confirm from consulate of respective country for exact travel requirement and formalities.

3.1.3 For all international flights, the only acceptable proof of identification would be a valid passport.

3.1.4 Some Tickets are sold at discounted fares which may be partially or completely non-refundable. Passengers should choose the fare best suited to their needs. Certain fares could carry a restriction related to change/cancellation and policy. In case you do not wish to opt for restricted fare, you can book two separate PNRs for each sector without the benefits/restrictions of the return fare. All promo/sale fares are restrictive fares and are non-refundable. Certain promo/sale fares do not permit changes to the flight. Please check restrictions on the fare while booking. In the event of cancellation of non-cancellable ticket(s), the passengers shall only be refunded the amount paid towards any kind of taxes/ duties/ levies and/ or fees.

3.1.5 The Ticket is and remains at all times the property of the issuing carrier.

3.1.6 Go First is a ticket less Airline. Go First offers a printed itinerary with a reference number and the details of the reservations. An itinerary does not constitute a document of carriage. The Booking in Go First’s database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in Go First’s database, the Booking will prevail.

3.1.7 Go First does not issue open tickets hence no period of validity is applicable to the ticket.


  • “Ok to Board” required for all Tourist/Visit visa for passengers holding ECR (Emergency check Required) and ECNR passport.
  • “Ok to Board” required for all customers travelling with a print-out of Labour & Work e-visa. Passenger travelling to Malé from India for an employment/tourist purpose but without a return ticket should carry a mandatory “OK TO BOARD” comment on the PNR. For further assistance, please get in touch with your Visa-issuing agency.

3.1.9 The Change, Cancelation, Infant and Convenience fee on Go First international flights are given below.

Change Fees / Rescheduling charges are Non-Refundable

Sector Change Fee Cancellation Fee Fee for Infant

Ex India

INR 3500 + difference in fare

INR 4500

INR 2350

Convenience Fee (per passenger per segment)

Transaction Channel Domestic International

Credit & Debit cards Charges

INR 350

INR 550

Internet Banking Charges

INR 350

INR 550

Airport Ticketing Counter Charges

INR 350

INR 550

Booking Made from Reservation

INR 350

INR 550

Any other Go First payment mode

INR 350

INR 550

Convenience Fee One way Return




Ex India INR



Ex Malé/Dollar



Ex Dhaka/BDT



Ex Phuket/THB



Ex Bangkok/THB



Ex Doha/QAR



Ex Abu Dhabi/AED



Ex Dubai/AED



Ex Sharjah/AED



Ex Muscat/OMR



Ex Kuwait/KWD



Ex Dammam/SAR



Ex Singapore/SGD



Ex Colombo/LKR




3.1.10 In the event Go First:

  • cancels the flight; or
  • prepones the flight by sixty (60) minutes or more; or
  • postpones the flight by one hundred and twenty (120) minutes or more,

the affected passengers shall be entitled either for:

  • full refund of the amount paid by them; or
  • to be accommodated on alternate flight(s) for the same sector for next or preceding seven (07) days from the original date of journey, subject to availability and Go First’s discretion.


3.2.1 Changes / cancellation may be made to an international booking up to 4 hours prior to the scheduled departure time of the booked flight.

Name change is not permitted on your booking. Please ensure that passenger’s booking name matches the proof of identification.

3.2.2 Change of booking -Change in flight date, time, origin, destination constitutes as change of booking. Any change in booking shall attract a flight change fee per passenger per sector per change. Please refer Clause [3.1.9] of the T & C for applicable change fee for international bookings. In addition to the change fee, the upward difference between the original and the current fare including any change(s) in taxes, fees, surcharges, if any, are applicable. In case of the current available fares being lower than the original, balance funds will be retained in form of credit shell (ref 3.2.3)

3.2.3 Cancellation of booking - Any cancellation of the booking shall attract deduction towards cancellation fee per passenger per sector. Please refer Clause [3.1.9] of the T & C for applicable cancellation fee for international bookings. The balance amount would be retained under the original PNR as a credit shell. The credit shell amount may be adjusted by the Passenger for any future booking on Go First provided atleast one of the Passenger booked in the original PNR (Credit Shell PNR) should be traveling in the new PNR or is refundable on request.

3.3 For food items purchased onboard, payment shall be accepted in Indian Rupee (INR), United States Dollar (USD) and the currency of the destination city only, except the currency of Sri Lankan Rupee (LKR), Maldivian Rufiyaa (MVR) and Nepalese Rupee (NPR).

In case of non-availability of pre-booked food item, Go First will offer an alternate food option or a full refund of the amount paid by the passenger towards the pre-booked food item, in the form of the voucher, to be used against similar future purchases, at its discretion and without any further liability.


3.4 Any Passenger connecting to or from Go First flights from the domestic to the international route or vice versa would have to adhere to the following:

  • Go First would not be responsible for any delay due to immigration/custom clearance leading to a missed onward connection. The Passenger may have to purchase a new ticket.
  • The boarding card for the final international leg of journey would be issued only at the last departing station.



Go First's name may be abbreviated to Go First's Designator Code, or otherwise, in the Ticket. The address is:-

Go First Airlines (India) Limited

Registered Office:

C/o. Britannia Industries Limited,

A-33, Lawrence Road,

Industrial Area,

New Delhi - 110 035,



Article 4 - Fares, Taxes, Fees and Charges


Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. The Passengers’ fare will be calculated in accordance with Go First’s Tariff in effect on the date of payment for travel on the specific dates and itinerary shown on it. Any change in the itinerary or dates of travel, may change the fare to be paid.



The amount of any applicable taxes, duties, fees, charges or surcharges payable by the Passenger is calculated as at the date of Ticket issuance. If there is a change in an existing tax, duty, fee, charge or surcharge, or a new tax, duty, fee, charge or surcharge is imposed, after the date of Ticket issuance, the Passenger will not be obliged to pay it or get a refund as the case may be, unless:

(a) The Passenger decides to change the date of travel which requires rebooking of the ticket or

(b) The tax, duty, fee, charge, surcharge (including User Development Fee) is to be paid to or is on behalf of a regulatory authority.



Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by Go First or its Authorized Agent at or before the time, payment is made (for example, because of the non-convertibility of the local currency). Go First may, at its discretion, accept payment in another currency.


Article 5 – Reservations


5.1.1 Certain fares have conditions which limit or exclude the Passengers’ right to change or cancel reservations.

5.1.2 Go First requests that at the point of reservation the Passenger provides the Airline or it’s Authorized Agent with a contact number (valid mobile number) for each city in the Passengers’ itinerary including the applicable country and area codes. This will assist Go First with informing Passengers of any irregularities with a flight on which they are booked.



The Passenger recognizes that personal data has been given to Go First for the purposes of making a reservation, purchasing a Ticket, obtaining and for providing ancillary services or products that may be offered by Go First and/or its chosen partners from time to time, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with the passengers’ travel. For these purposes, the passenger authorizes Go First to retain and use such data and to transmit it to the Airline’s own offices, Authorized Agents, government agencies, other Carriers or the providers of the above-mentioned services. The Passenger also recognizes that Go First and / or its chosen partners may contact them via email or other means to inform them of account status or changes or alterations to the service, or to inform them of other services provided or contemplated.



All seats are chargeable at the time of booking or web and mobile check-in. However, within 24 hrs. of flight departure seats from 17th row onwards will be non-chargeable. Customer can block these seats on first come first serve basis at the time of web or mobile check-in.

Customers who check-in at the Airport check-in counter will be charged Rs.200 per boarding pass issuance. Go First reserves the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.

Rows 12 and 13 are emergency exit seats with extra leg room and a nominal fee is levied even when requesting for such seats at the time of check-in at the airport.



Check–in closes 60 minutes prior to the departure of the flight. Failure to complete the check-in formalities within the stipulated time limit would result in forfeiture of the ticket amount. The ticket would be declared a No Show and the Passenger would not be entitled to a refund or a credit shell. However, only the PSF and UDF may be refunded upon request by the passenger by writing to Go First on the designated email id:


5.5 Any disputes / grievances may be addressed to Customer Services at 
Email:[email protected] 
Full Toll Free no – 1800 2100 999 / +91 22 6896 8300


Article 6 - Check-In and Boarding

6.1 Passengers are requested to reach the airport and check-in at least 3 hours before to avoid any rush or inconvenience.

6.2 The Passenger must be present at the boarding gate not later than 25 minutes the time specified by Go First when they check-in

6.3 If Passengers are travelling together as part of a group of 40 or more, it is advised to arrive at least an additional 30 minutes in advance of the time advised to report to the airport prior to the flight departure.

6.4 Go First will cancel the space reserved for the Passenger if they fail to arrive at the boarding gate in time.

6.5 Go First will not be liable to the Passenger for any loss or expense incurred due to their failure to comply with the provisions of this Article.


Article 7 - Refusal and Limitation of Carriage


In the reasonable exercise of Go First’s discretion, the Airline may refuse to carry the Passenger or their Baggage, if the Passenger has been notified in writing that Go First would not at any time after the date of such notice carry them on its flights. In this circumstance, the Passenger will be entitled to a full refund.

Go First may also refuse to carry the Passenger or their Baggage, if one or more of the following have occurred or the airline reasonably believes may occur:

7.1.1 Such action is necessary in order to comply with any applicable government laws, regulations, or orders;

7.1.2 The carriage of the Passenger or their Baggage may endanger or affect the safety, health, or materially affect the comfort of other Passengers or crew;

7.1.3 The Passenger’s mental or physical state, including their impairment from alcohol or drugs, presents a hazard or risk to themselves, to Passengers, to crew, or to property;

7.1.4 The Passenger has refused to submit to a security check;

7.1.5 The Passenger has not paid the applicable fare, taxes, fees or charges;

7.1.6 The Passenger does not appear to have valid travel documents, may seek to enter a country through which they may be in transit, or for which they do not have valid travel documents, destroy their travel documents during flight or refuse to surrender their travel documents to the flight crew, against receipt, when so requested;

  • If the immigration authority for the country the Passenger is traveling to, or for a country in which they have a stopover, has told the airline(either orally or in writing) that it has decided not to allow them to enter that country, even if they have or appear to have, valid travel documents;

7.1.7 The Passenger presents a Ticket that has been acquired unlawfully, has been purchased from an entity other than Go First or Authorized Agent, or is a counterfeit, or the Passenger cannot prove that they are the person named in the Ticket;   

7.1.8 The Passenger presents a Ticket which has been issued or altered in any way, other than by Go First or its Authorized Agent

7.1.9 The Passenger fails to observe Go First's instructions with respect to safety or security;

7.1.10 The Passenger has refused or failed to undergo health screening or a health examination requested by Go First or by a government enforcement agency;

7.1.11 The Passenger has failed to complete the Check-In Deadline or failed to arrive at the boarding gate on time.

7.1.12 The Passenger has previously committed one of the acts or omissions referred to above, and Go First has reason to believe that they may do so again.



Currently Go First does not have provisions for accommodating stretchers, guide dogs and pets along international routes hence carriage of the same on specified routes is not permitted.


Article 8 - Baggage



8.1.1 Free baggage allowance on Go First is as follows:

Hand/ Cabin Baggage: Hand/ Cabin baggage of maximum 7 kg. (which would include Laptop and duty free shopping bags) having maximum overall dimensions of: 108 cms. Passengers with infants are allowed to carry an additional piece of hand baggage of maximum 7 kg., not exceeding the size dimensions, as mentioned hereinbefore.


Check-in Baggage: The free checked baggage allowance on Go First international flights is as follows.

Sector Free Bag Allowance Excess Baggage Per KG

Ex India to Phuket / Bangkok / Malé

20 Kgs

INR 525

Ex India to Colombo

20 Kgs

INR 660

Ex Malé

20 Kgs


Ex Colombo

20 Kgs

LKR 1560

Ex Phuket / Bangkok

20 Kgs

THB 315

Ex India to Abu Dhabi / Dubai / Muscat / Doha / Sharjah

30 Kgs

INR 525

Ex India to Dammam

30 Kgs

INR 900

Ex India to Kuwait

30 Kgs

INR 1000

Ex Muscat

30 Kgs


Ex Abu Dhabi / Dubai / Sharjah

30 Kgs

AED 60

Ex Dammam

30 Kgs

SAR 55

Ex Kuwait

30 Kgs


Ex Doha

30 Kgs

QAR 50

The dimensions of the checked baggage should not exceed 158 cm (62 inches) in overall dimensions (L+W+H). Go First does not have a limit on the number of bags; however each bag must not exceed 32 kgs as per airport baggage restriction.

Go First does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.

Excess baggage can be purchased online, airports and passenger Reservations at least 6 hours prior from the flight departure as per pre-paid excess baggage. Pre-paid excess baggage slabs and pricing are given below:

Pre Purchased Excess Baggage 5 KGS 10 KGS 15 KGS 30 KGS

Ex India to Malé / Phuket / Bangkok / Doha / Abu Dhabi / Dubai / Muscat / Sharjah in INR





Ex India to Colombo / INR 3135




Ex India to Kuwait / INR 4750 9500 14250 28500
Ex India to Dammam / INR





Ex Malé /Dollar





Ex Phuket and Bangkok / THB





Ex Abu Dhabi / AED





Ex Dubai / AED





Ex Sharjah / AED





Ex Muscat /OMR





Ex Kuwait / KWD





Ex Dammam / SAR





Ex Doha / QAR





Ex Colombo/ LKR






Pre Purchase Baggage once purchased cannot be cancelled in stand alone or used partially. (For e.g if bought 5 kgs and does not want to carry any excess baggage then same is non cancellable OR bought 5 kgs and excess baggage is 4 kg then remaining 1 kg is non-transferable/non-refundable/ non-reusable).

Each slab for Prepaid Excess Baggage can be booked only once i.e. Per PNR / Per Passenger / Per Sector.


8.1.2 Oversized Baggage and/ or Special Baggage (example; sporting equipment, musical equipment)

Departure from Amount
Domestic INR 1200
International (Ex-India) INR 2500

USD 38

Ex-Phuket / Bangkok

THB 1150

Ex-Abu Dhabi / Dubai / Sharjah

AED 140


OMR 14.3


KWD 11.3


SAR 139


SGD 52


QAR 137


LKR 6370


BDT 3025

*Additional charges charged by the Service Provider.


  • Go First will levy a fee for any Oversized Baggage and/ or Special Baggage like Sports/Skiing equipment, golf bags, bicycle, surf boards, LCD and LED TVs of size more than 99.06 cms, musical equipment and all other large and/or odd-sized items, including cartons, whose dimensions (L + W + H) exceed 158 cms, submitted as Checked Baggage. This fee will be applied over and above any Excess Baggage charges that might be applicable. The fee will apply per piece of Checked Baggage, per Sector, (inclusive of GST, if applicable) as per above grid. The weight of such baggage will be considered part of the permissible baggage allowance and standard excess baggage charges, if applicable, will be levied. 
  • For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. 
    Carriage of all Special Baggage’s shall also be governed by applicable terms and conditions contained in Go First Conditions of Carriage with regard to carriage of fragile items, etc.
  • Passenger travelling on Go First from a Foreign country to an Indian city and travelling onwards by Go First to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station. Please note passengers will have to collect their bags at international terminal and recheck-in
  • Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on Go First will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station. Please note passengers will have to collect their bags at international terminal and recheck-in
  • LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
  • Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)
  • Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.


8.2.1 Unless otherwise advised by Go First , only one piece of Hand Baggage per Passenger will be allowed. The dimensions of the Hand Baggage should not exceed (L+B+H) – 55cm+35cm+25cm totalling 115cms (45 inches) on Airbus. The Hand Baggage allowance is 7 kg (which would include Laptop and duty free shopping bags) per adult and child (any passenger above 2 yrs of age). Strolley bags with the above specified dimensions will be allowed.

Less than stipulated weight of check-in baggage does not qualify for the difference of weight in hand baggage and vice versa

8.2.2 Articles, which may be carried free in addition to the Baggage allowance (subject to applicable security regulations), are:-

  • An overcoat wrap or blanket.
  • An umbrella or walking stick.
  • A lady's handbag, lady's pocket-book or lady's purse.
  • A reasonable amount of reading matter for the flight.
  • A small camera and/or a pair of binoculars.
  • Infant's food for consumption in flight.
  • A fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces or other prosthetic device for the Passenger's use.

8.2.3 Go First may specify other maximum dimensions and/or weight for Hand Baggage. If Go First has not done so, except as specified in 8.2.1, Hand Baggage which the Passenger carries onto the aircraft must fit under the seat in front or in an enclosed storage compartment in the cabin of the aircraft. If the Passenger’s Hand Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage, subject to Articles 8.6 and 8.7.

8.2.4 Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements in Article 8.2.1 and Article 8.2.2 above, will only be accepted for carriage in the cabin compartment, if the Passenger has given us written notice in advance and permission has been granted by Go First. Passengers may be required to pay a separate charge for this service.


8.3.1 Following articles/items must not be included in the Passenger’s Baggage: Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in Go First’s regulations. Further information is available from Go First on request although illustrative examples include:

  • Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous), such as butane, oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders such as camping gas.
  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
  • Explosives, munitions, fireworks and flares, blank cartridges, pistols or any other weapons and pistol caps.
  • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, substances liable to spontaneous combustion, substances which emit flammable gases on contact with water.
  • Radioactive materials
  • Briefcases and attaché cases with installed alarm or pyrotechnic devices.
  • Oxidizing materials such as bleaching powder and peroxides.
  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
  • Other dangerous articles such as magnetized materials, offensive or irritating materials. Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to; Items which are reasonably considered by Go First to be unsuitable for carriage because they are dangerous or unsafe, or because of their weight, size, shape or character, or because they are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.

8.3.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded, with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article

8.3.3 Dry cell batteries, scissors, sharp instruments, tools, weapons such as antique firearms, toy weapons, swords, knives and similar items may be accepted as Checked Baggage, at Go First’s sole discretion, but will not be permitted in the cabin of the aircraft.

8.3.4 The Passenger must not include in Checked Baggage money, currency, jewellery, precious metals, computers, personal electronic devices, negotiable papers or instruments, securities or other valuables, business documents, passports and other identification documents or samples. To the extent that it is necessary to carry such items (at the Passenger’s risk), they should be carried in the Passenger’s Hand Baggage in the cabin.

8.3.5 Medicines and toiletries may be carried in limited quantities, which are necessary or appropriate during the Passenger’s journey (to the extent that carriage is permitted by the appropriate regulations). Otherwise, many of these items can be carried as air cargo provided they are packed in accordance with cargo regulations.

8.3.6 If, despite being prohibited, any items referred to in Articles 

8.4.2 Go First may refuse to carry as Baggage any item reasonably considered by the Airline to be unsuitable for carriage because of its size, shape, weight, content or character, or for safety or operational reasons, or in the interests of the comfort of other Passengers. Information about unacceptable items is available upon request.

8.4.3 Go First may refuse to accept Baggage for carriage unless it is in the airlines’ reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to Go First is available upon request.



For reasons of safety and security Go First may request that the Passenger permit a search and scan of their person and a search, scan or x-ray of their Baggage. If the Passenger is not available, their Baggage may be searched in their absence for the purpose of determining whether they are in possession of or whether their Baggage contains any item described in Article 8.3.1 or 8.3.4 or any firearms, ammunition or weapons which have not been presented to Go First in accordance with Articles 8.3.2 or 8.3.3. If the Passenger is unwilling to comply with such request Go First may refuse to carry them and their Baggage. In the event a search or scan causes Damage to the Passenger, or an x-ray or scan causes damage to their Baggage, Go First shall not be liable for such Damage unless due to the Airline’s fault or negligence.



8.6.1 Subject to Article 8.1.4, the Passenger is required to collect their Checked Baggage as soon as it is made available at their destination or Stopover. Should the Passenger not collect it within a reasonable time, Go First may charge them a storage fee. Should the Passenger’s Checked Baggage not be claimed within three (3) months of the time it is made available, Go First may dispose of it without any liability to them.

8.6.2 Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of the Checked Baggage.

8.6.3 If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, Go First will deliver the Baggage to such person only on condition that he or she establishes to Go First's satisfaction his or her right to the Baggage.

8.6.4 Go First does not accept responsibility for the transfer of baggage to other flights.


Go First will not be responsible for, or have any liability in respect of, articles removed from the Passenger’s Baggage by airport security personnel acting in accordance with any applicable regulations.


8.8 Carriage of Liquor:

Maximum of 5 litres with alcohol percentage between 24% and 70% in total is permitted in retail packaging as checked-in baggage. 0.24% Unlimited in check in bag, Subject to the baggage policy limits. Post 70% is not permitted. Consumption of Alcohol carried on board is not permitted on the aircraft. (Due to security restriction carriage of alcohol as hand baggage in Domestic flight is prohibited). A passenger may carry Alcohol if purchased from Duty Free shops if travelling on International flights. Same should be accompanied with the bill.

Percentage Quantity


24% and 70%

5 litres max.

Above 70%

Not permitted


Article 9 - Schedules, Delays, Cancellation of Flights


  • The flight times shown in timetables may change between the date of publication and the date the Passenger actually travels. Go First does not guarantee them to the Passenger and these do not form part of their contract with us.
  • Before Go First accepts the Passenger’s booking, Go First will notify the Passenger of the scheduled flight time in effect as of that time, and it will be shown on their Ticket. It is possible Go First may need to change the scheduled flight time subsequent to issuance of the Passenger’s Ticket. The Passenger needs to provide us with contact information (valid mobile number); Go First will endeavour to notify Passengers of any such changes. If, after purchase of the ticket, Go First makes a significant change to the scheduled flight time, which is not acceptable to the Passenger, and Go First is unable to book them on an alternate flight which is acceptable to them, they will be entitled to a refund in accordance with Article 10.



9.2.1 Denied Boarding

In line with the industry practice, we overbook to a limited extent to reduce the possibility of flights departing with empty seats. We operate with the objective that no customer with a confirmed reservation should be denied boarding. However in exceptional cases where we have more customers reporting for a particular flight than the seats available, we ensure that customers who are denied boarding are not inconvenienced.
In such cases, we follow a policy which is laid down by the Directorate General of Civil Aviation. For more details, click here to visit the Terms and Conditions section on our website 

Go First reserves the right to deny boarding to any passenger that is under the influence of alcohol or drugs, for health, safety or security reasons or in the absence of adequate travel documents and no compensation as referred above shall be payable in such cases.


9.2.2 Cancellation, Rerouting, Delays etc.

The Airline will take all necessary measures to avoid delay in carrying the Passenger and their baggage. In case the airline cancels a flight, fails to operate a flight reasonably according to the schedule, fails to stop at the Passenger’s destination or Stopover destination, Go First shall at the Passenger’s option, either:

  • carry the Passenger at the earliest opportunity on another of its scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or
  • make a refund in accordance with the provisions of Article 10


Article 10 – Refunds

10.1 Go First will refund a Ticket in accordance with the applicable fare rules.


Go First reserves the right to make a refund in the same manner and the same currency used to pay for the Ticket.


Ticket refund will be the same as point of sale.

Article 11 - Conduct aboard aircraft


11.1.1 If, in Go First's reasonable opinion, a Passenger conducts himself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other Passengers or the crew, Go First may take such measures as Go First deems reasonably necessary to prevent continuation of such conduct, including restraint. That Passenger may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.


If, as a result of conduct by a Passenger of the sort mentioned in Article 11.1.1 Go First decides, in the exercise of Go First's reasonable discretion, to divert the aircraft for the purpose of offloading that Passenger, the Passenger must pay all costs resulting from that diversion.


For safety reasons, Go First may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.


In order to comply with certain local regulations in various states, smoking is strictly not permitted on any Go First flights. As a separate precautionary measure, all toilets are also fitted with smoke detectors. Alcoholic beverages are sold for consumption on selected Go First international flights.

Article 12 - Administrative formalities


12.1.1 The Passenger is responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which they transit.

12.1.2 Go First shall not be liable for the consequences to any Passenger resulting from their failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions

12.1.3 Passengers are advised to compulsorily retain the boarding pass until exiting the terminal for security reasons. Passengers on via and connecting flights should keep their boarding pass handy for physical check at transit points.


Prior to travel, the Passenger must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit Go First to take and retain copies thereof. Go First reserves the right to refuse carriage if the Passenger does not comply with these requirements, or their travel documents do not appear to be in order.


If the Passenger is denied entry into any country, they will be responsible to pay any fine or charge assessed against Go First by the Government concerned and for the cost of transporting them from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by Go First .


If Go First is required to pay any fine or penalty or incurs any expenditure by reason of the Passenger’s failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, the Passenger shall reimburse Go First on demand any amount so paid or expenditure so incurred. Go First may apply towards such payment or expenditure the value of any unused carriage on the Passenger’s ticket, or any of the Passenger’s funds in Go First’s possession.


If required, the Passenger shall attend inspection of their Baggage, by customs or other Government officials. Go First will not be liable to the Passenger for any loss or damage suffered by them in the course of such inspection or through their failure to comply with this requirement.


The Passenger shall agree to any security checks by Governments, airport officials, Carriers or by Go First .

Article 13– Advice to international Passengers on limitation of liability


13.1.1 The liability of each carrier involved in the Passenger’s journey will be determined by its own conditions of carriage. Go First’s liability provisions are as follows:


13.2.1 The rules applicable to Go First's liability shall be as provided by:

  • The Convention, to the extent it applies; and
  • To the extent not inconsistent with the above, applicable national law.


13.3.1 There shall be no artificial limit to the amount of Go First’s liability for death, wounding or bodily injury suffered by a Passenger in the event of an accident on board the aircraft or in the course of embarking or disembarking.

13.3.2 In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each passenger shall be INR 750,000 only if the passenger is 12 years or more of age and INR 375,000 if the passenger is below 12 years of age on the date of the accident.

13.3.3 Notwithstanding the provisions of Article 13.3.2, if Go First proves that the damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger, Go First may

be exonerated wholly or partly from Go First ’s liability in accordance with applicable law.

13.3.4 Go First is not responsible for any illness, injury or disability, including death, attributable to the passenger’s physical condition or for the aggravation of such condition.


13.4.1 Except in the case of an act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, Go First ’s liability in the case of damage to Baggage shall be limited to INR 200 per Kg up to a maximum of INR 4000 only during domestic travel. The liability for loss, delay or damage to baggage is limited by the Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable). Where Montreal Convention 1999 applies, such liability is limited to a maximum of 1,131 SDRs per passenger for both checked and unchecked baggage. Under the Warsaw Convention 1929, liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel under Warsaw Convention 1929 (including domestic portion of international journeys), the liability limit is US$20.00 per kg for checked baggage.

In case of baggage wear and tear, local currency equivalent to INR 1000 will be offered. In case of non-arrival of baggage at destination, one-time interim compensation of USD 50, will be payable to affected customer provided he/she is a non-resident of the destination country.

If Go First proves that the damage was caused by or contributed to by the negligence of the injured person, Go First may be exonerated wholly or partly from its liability. If the weight of the Passenger’s Checked Baggage is not recorded on the baggage check, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free baggage allowance.”


13.4.2 Go First will not be liable for damage to Hand Baggage unless such damage is caused by Go First’s negligence.


13.4.3 Go First is not liable for any damage caused by the Passenger’s Baggage. The Passenger shall be responsible for any damage caused by the Passenger’s Baggage to other persons or property, including Go First’s property.

13.4.4 Go First shall have no liability whatsoever for damage to articles not permitted to be contained in Checked Baggage under Article 8.3, including fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples.


13.5.1 Go First is not liable for any damage arising from Go First's compliance with or the Passenger’s failure to comply with applicable laws or Government rules and regulations.


13.5.2 Except as may be specifically provided otherwise in these Conditions of Carriage or by applicable law, Go First shall be liable to the Passenger only for recoverable compensatory damages for proven losses.

13.5.3 The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to Go First’s authorized agents, servants, employees and representatives to the same extent as it and they apply to Go First . The total amount recoverable from Go First and from such authorized agents, employees, representatives and persons shall not exceed the amount of Go First’s own liability, if any.

13.5.4 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of Go First’sliability under the applicable laws unless otherwise expressly stated.

13.5.5 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of Go First’sliability or any defence available to Go First under applicable laws as against any public social insurance body or any person who is liable to pay compensation or has paid compensation in respect of the death, wounding or other bodily injury of a Passenger.

Article 14 - Check in for Connecting Flights

The Passenger should carry all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements for international travel. For International Connecting Flights the check-in starts 03 hours prior to the departure time and closes 02 hrs prior to departure time and for domestic flights the check in starts 02 hours prior to the departure time and closes 60 minutes prior to the departure time. Passenger having a connection from domestic to international or vice versa following are the procedure.

  • At the time of check-in passenger(s) will be issued boarding card(s) only up to the point of transit.
  • Passenger shall be required to collect the baggage from the arrivals at the transit point.
  • Transportation from arrivals of one airport terminal to departure terminal of another airport may be provided by the Airport Operator. In the absence of the same the passenger shall be required to arrange suitable transportation.
  • Food or lodging will not be provided at the transit points.

"Passengers arriving from an international flight and then in transit to another domestic flight can carry liquids upto 100ml and hand sanitizer upto 350ml in their cabin baggage when going through security. In line with this BCAS directive duty free liquor is also not allowed as hand baggage. Passenger will have to pack it in their checked -in baggage."

Connecting Flight Baggage Policy

Passengers travelling on Go Firstflights booked under one single PNR for travel from Domestic to International flight or vice versa, the baggage allowance of the international sector will apply, provided the following conditions are met.

  • The stopover is less than 24 hours.
  • Flights are booked in the same PNR.
  • Booked on Go Firstflights only.

Note: If a connecting flight is booked on two separate PNR’s, the applicable Free Baggage Allowance mentioned on the respective ticket will apply.

Article 15 - Time limitation on claims and actions


Go First is not liable for any loss or damage occasioned by delay in the carriage by air of Passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.

Article 16 - Other conditions

Carriage of the Passenger and their Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by Go First. These regulations and conditions as varied from time to time are important. They concern among other things:

(i)The carriage of unaccompanied minors, pregnant women, and sick Passengers 
(ii) Restrictions on use of electronic devices and items 
(iii) The on board consumption of alcoholic beverages.

Regulations concerning these matters are available from the Airline upon request.

Article 17- Credit /Debit card payment for International Ticket

Foreign (Non-Indian) Credit Cards / Debit Cards are accepted by Go First under the following conditions:

  • Visa, MasterCard and American Express Cards are accepted.
  • For all foreign (Non-Indian) credit / debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. Incase the cardholder is not traveling, it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit / debit card duly authorized by the cardholder, along with cardholder’s valid proof of identification. In the absence of such credit / debit card or copy and/or identity mismatch, we will be constrained to refuse the boarding.

Article 18 – Interpretation

The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text

Reservation, Booking Payment Process

Go First uses an internet based system for its flight reservation and inventory hosting. Customers can access Go First's website, (www.flygofirst.com) for making reservations, rebooking and checking flight schedules of Go First . In addition to this, they can also check for flight availability and applicable fares, select the flight and fares, agree to the airline terms and conditions, fill in the requisite Customer details, complete the payment process and generate the itinerary/e-ticket once the travel confirmation is completed.

Customers who request for duplicate print-outs of the itinerary at the airport reservation counters will have to pay an additional fee of ₹50/- per print out (inclusive of service tax and cess, if applicable).

Customers can make their payment through their credit cards or through ICICI, SBI, AXIS and HDFC debit cards provided the cards are enabled for online transactions.

Customers can make reservations through our retail distribution network spread across select cities in India. Customers can make reservations at our Call Centre and make payment through credit cards. However the Customer is required to have a One Time Password for any financial transaction carried out over the phone, which can be obtained from the credit card issuing bank and the process for the same can be read as under. Click here for process of obtaining One Time Password

Customers can make reservations at Airport Counters, in the cities where Go First operates, by paying through cash or credit cards or through debit cards as stated above

Customers should ensure that their residence, business and/ or mobile phone numbers are reflected in the booking records. This will help Go First contact you in the event of any change in schedule or delay of flights. Tickets of Go First are issued only on a confirmed basis and are valid for the date and flight for which they are issued. Go First does not permit any open dated bookings.

States of Bihar and Gujarat have banned carrying of Liquor while entering into any cities of Bihar and Gujarat. If passengers are found carrying liquor, the same will be confiscated.

Change Fees / Rescheduling charges are Non-Refundable.


Go First prices its fares on a one-way basis using a dynamic pricing and inventory allocation structure. While fares and schedules are subject to change without notice, generally, the earlier a Customer makes a booking, the lower the Customer is likely to pay. Go First quotes its fares in Indian Rupees (₹).

Please note that our fares are provided for end to end travel, as reflected in the PNR, and no Customer is authorized to deplane at the stopover point. In the event of such an act (knowingly or unknowingly), the Customer is liable for disciplinary action. In case of exigency requiring termination of journey midway, a Customer would need to obtain permission from the Airport Manager and would need to sign an Indemnity letter after which the details would be then submitted to the CISF. The Customer would also be required to pay the difference in fare; if the fare for the stopover point is higher at that time. In case the fare till the stop over point is lower than total fare paid, then the Airline is not liable to refund the difference. Further as per security regulations the Customer would be allowed to exit the airport premise only after the stated aircraft reaches its final destination.

Go First fares do not include applicable government taxes, such as the Customer Service Fee (PSF) and other applicable surcharges. The applicable taxes and surcharges are added to the basic fare and shown on the Customer booking.

Go First offers adult fares, and infants up to the age of 24 months will be charged ₹1500/- all inclusive on economy class tickets, provided they don't occupy a seat.

Any fares with less than standard surcharges are promotional fares and are non-cancelable.

An Additional airport fee (UDF) is applicable for flight departures from Delhi, Mumbai, Bengaluru, Chennai, Kolkatta, Jaipur & Ahmedabad. UDF is also applicable for Arrivals in Delhi. Taxes and Fees include applicable Customer Service Fee, Service Tax and Fuel Surcharge. CUTE charge & additional Airport Development Fee is also applicable on selected airports. All fares are subject to change until purchased.

A non-refundable convenience fee of ₹350/- & ₹550/- is charged per passenger, per sector, per segment i.e. for Domestic and for International One-Way journey and ₹700/- & ₹1100/- is charged per passenger, per sector, per segment for Domestic and International Return journey (inclusive of service tax and cess if applicable) is charged for all Bookings made through our website, Mobile App, contact centre or Airport ticketing office. This Fee is collected as Go First incurs various costs towards maintenance of the online booking engine, hardware, payment eco system, etc. Also, there are charges paid by Go First to concerned banks for online transactions.

Go First Airlines (India) Limited reserves its right to recover from its passengers any amount, deficit amount, including but not limited to taxes /government duties etc which were not levied /charged to the passengers in respect of the tickets booked by the passengers, which were sold due to system error or human error or operational error or any error or reasons beyond control of Go First Airlines (India) Limited or any of its authorized agent at highly rebated rate or at highly discounted rate. Go First Airlines will contact all its passengers (whether flown or not flown) with all details for recovering the deficit amount due from them.

All passengers are requested to kindly co-operate with Go First Airlines and adhere to the demand raised by Go First Airlines. Please note that the demand for recovery of deficit amount will be made only by Go First Airlines through emails communication sent either to the passenger individually or to the agent through whom the booking is made by the passengers. The demand raised by Go First Airlines is without prejudice to its legal right of recovering the amount from its passengers.

Change Fees / Rescheduling charges are Non-Refundable.

Credit Card Fraud Prevention

Go First, at its sole discretion, may cancel the PNR without prior notice or information to the Customers, if in case: -

  1. The credit card/debit card used for the payment of the fare has been reported lost or stolen.

  2. The Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained.

  3. The Itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation).

  4. The contact details provided in the booking are misleading/incomplete/incorrect or match with the details in other booking for which the credit card/debit card holder has raised dispute/chargeback.

To avoid being a victim of credit card frauds, Go First advises you to always keep the following in mind:

  • If you have booked tickets with your credit card, bring along a photocopy (both front & back) of your credit card while traveling

  • If the booking has been made on someone else's card, carry an authorization letter from the person as well as a photocopy of that card

  • While submitting the photocopy, make sure you strike off the CVV number on it (On the reverse of the card, in italics at the end of the signature panel)

Changes / Cancellation / Rebooking

Fares and schedules are subject to change without notice due to regulatory approval or any other reason. Changes to Customer name are not permitted. For more details, kindly visit the Terms and Conditions section on our website https://static.flygofirst.com/media/4041/car_policy.pdf.

Subject to availability and payment of all applicable amounts, changes can be made to your domestic booking as follows: - Changes / Re-booking / Cancellations to the origin and/or destination of travel or to date or time can be made to your domestic booking if you notify us at least 2 hours prior to the scheduled departure time by visiting either of our website, our Airport ticketing counter or in remote cases by calling Go First Customer Call Centre.

The onus for cancelling the PNR within the stipulated time rests with the Customers and if necessary should be done by visiting our Airport ticketing counter.

The table below gives details of the charges per customer per sector:

GoFirst GoFlexi GoReturn
Adult Base fare + applicable taxes & surcharge Base fare + applicable taxes & surcharge Base fare + applicable taxes & surcharge
Infant ₹ 1200 all inclusive ₹ 1200 all inclusive ₹ 1200 all inclusive
Domestic 100% cancellation charges within 2 hours of the flight departure time.
Departure within 0 to 3 days- INR 3500 or 100% of airfare charge (whichever is lower)
Departure 4 days and more- INR 3000 or 100% of airfare charge (whichever is lower)
100% cancellation charges within 2 hours of the flight departure time.
Departure within 0 to 3 days- INR 3500 or 100% of airfare charge (whichever is lower)
Departure 4 days and more- INR 3000 or 100% of airfare charge (whichever is lower)
100% cancellation charges within 2 hours of the flight departure time.
Departure within 0 to 3 days- INR 3500 or 100% of airfare charge (whichever is lower)
Departure 4 days and more- INR 3000 or 100% of airfare charge (whichever is lower)
International 100% cancellation charges within 4 hours of the flight departure time.
Departure within 0 to 3 days- INR 5000/- (or equivalent currency)
Departure 4 days and more- INR 4500 /- (or equivalent currency)
100% cancellation charges within 4 hours of the flight departure time.
Departure within 0 to 3 days- INR 5000/- (or equivalent currency)
Departure 4 days and more- INR 4500 /- (or equivalent currency)
100% cancellation charges within 4 hours of the flight departure time.
Departure within 0 to 3 days- INR 5000/- (or equivalent currency)
Departure 4 days and more- INR 4500 /- (or equivalent currency)
Domestic Within 2 hours of departure changes not allowed.
Departure within 0 to 3 days- INR 3000/- + difference in Base Fare / Taxes
Departure 4 days and more- INR 2500/- + difference in Base Fare / Taxes
Nil Within 2 hours of departure changes not allowed.
Departure within 0 to 3 days- INR 3000/- + difference in Base Fare / Taxes
Departure 4 days and more- INR 2500/- + difference in Base Fare / Taxes
International Within 4 hours of departure changes not allowed.
Departure within 0 to 3 days- INR 4000/- (or equivalent currency) + difference in Base Fare / Taxes
Departure 4 days and more- INR 3500 /- (or equivalent currency) + difference in Base Fare / Taxes
Nil Within 4 hours of departure changes not allowed.
Departure within 0 to 3 days- INR 4000/- (or equivalent currency) + difference in Base Fare / Taxes
Departure 4 days and more- INR 3500 /- (or equivalent currency) + difference in Base Fare / Taxes

Note: For Go Return Partial cancellation of the Itinerary is not permissible, journey must consist of onward and return leg both at any point of time.

**The cancellation terms for the Special promotion campaigns vary, so please refer to the offer’s landing page to verify the specific cancellation Terms and Conditions.

Changes to the reservation will result in the above fee plus any difference in fare, taxes and surcharges, between the original fare paid and the fare payable for the revised booking. If the new fare is lower than the originally booked fare – the difference in the original booking amount and the new amount (including rebooking fee) will be retained in a credit shell for a period of 12 months where the Customer may use it as payment towards future travel and this fee is subject to change without notice.

Cancellations to bookings less than 2 hours prior to the scheduled departure time will be treated as no show Customers.

No refunds will be given once reservations are confirmed and booked on Go First flights. Customers should note that certain fares are offered subject to certain conditions, which may limit, restrict or exclude the right of the Customer to change or cancel Bookings. Any fares with less than standard surcharges are promotional fares and are non-cancellable.

Change Fees / Rescheduling charges are Non-Refundable.

Flight Cancellation / Re-scheduling

In case of circumstances beyond Go First's control (including, without limitation, meteorological conditions, mechanical failures, acts of nature, force major, strikes, riots, civil commotions, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labour, fuel or facilities, or labour difficulties of Go First or others all actual, (threatened or reported), Go First may cancel or re-schedule a flight without notice.
Go First will endeavor to operate the flights as per schedule, however Go First reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential or special or otherwise in any manner whatsoever. In case of any such cancellation or rescheduling of any flight due to any reason Go First assumes no responsibility or liability for delay in carriage of baggage by air.
If due to such circumstances, Go First cancels or delays a flight beyond 2 hours, prepone's a flight by more than 60 minutes , is unable to provide previously confirmed space, or fails to stop at the Customer destination point, Go First shall either:

  • Carry Customer on alternate flights for the same sector on the previous day, same day or next day at no cost. (subject to availability) or

  • Customers who wish to travel on alternate dates other than mentioned above will be reaccommodated. Waiver of rebooking and convenience fee will be given but fare difference, if any, will be borne by the customer or

  • Make a full refund for the booking, in the same mode of payment in which the booking was received. Go First shall be under no further liability to the customer.

We strongly recommend all customers to provide their mobile number and email address, to enable us to inform of flight delays or cancellations in unforeseen circumstances. Go First will not be held responsible if no contact details are mentioned and customers are left uninformed.

Please click here to view our policy and conditions on cancellation, denied boarding & delay and the Civil Aviation Requirement under section 3 – Air Transport Series 'M' part IV issue date 6th Aug'10 wef 1st Aug'16.

Further, in the event that the airline is unable to reach Customers on the numbers provided, then an email will be sent on the email address given by the Customer, and the Customer should exercise their options within 24 hours of email being sent, failing which the Customer shall be deemed to have accepted and the airline will conclude – as under:

  • The revised timing in case of rescheduled flight is accepted by the Customer and shall entertain further changes only as per standard policy

  • That for cancelled flight, the Customer does not find it suitable to travel on another scheduled flight of Go First on same day/ another day, subject to availability, and will thus cancel the PNR and process full refund to the mode of payment

For Customers who book their flights well in advance of the scheduled departure date it is necessary that you re-confirm the departure time of your flight between 72 and 24 hours before the scheduled departure time, by visiting our website at www.flygofirst.com or calling our Call Centre at the contact numbers 1800 2100 999 / +91 22 6896 8300

Change Fees / Rescheduling charges are Non-Refundable.

Forms of Payment

Go First accepts Visa, Master Card and RuPay at its Call centre and Internet site. Selected debit cards, credit cards and Cash, are accepted at our booking outlets; however Go First does not accept personal cheques.

Photo-ID Requirement

All Customers must present valid identification at check-in. The valid photo identification documents allowed are:

  • Valid Passport / Driving License / Aadhaar Card / Election Voter Card / PAN Card

  • Photo Identity cards issued by Government, Public and reputed Private sector organizations / Photo Credit Card.

In case the Customers do not possess any of the above documents, they should carry a relevant attested document that contains a recent photograph of the traveling Customers.


Go First offers its passengers assigned seating at the airport check-in counters. All passengers must carry and present on demand, a valid photo identification document at the entrance of the airport terminal and check-in counter. Passengers are notified that all timings indicated are as per local time at the airport.

Rs.200 will be charged as facilitation fee for check-in at the airport.

Through Check-in

We are introducing through check-in facility at the airport for our connecting customers on Go First flights.

Domestic to International: Customers will be issued boarding passes and baggage tags till the final destination. Customer bags will be transferred by Go First from domestic to International.

International to Domestic: Customers will be issued boarding passes and baggage tags till the final destination. Customers will clear the bags from customs post which he/she will drop their bags at our domestic check-in counters.

International to International: Customers will be issued boarding passes and baggage tags till the final destination. Customer bags will be transferred by Go First from International to International.

Passengers traveling on flights from/ to Terminal 2 of Chhatrapati Shivaji Maharaj International Airport, Mumbai will have to collect baggage from the Arrival & Re-Check-in for International/ Domestic departures.

Go First operates all its domestic flights from Mumbai Airport Terminal 1 and all its International departures from Terminal 2

Check-in Procedures

The printed travel itineraries will be checked at the time of entering the terminal building, followed by the check-in baggage which will be screened through an X-ray machine before check-in and is closed 60 minutes prior to departure of flight. In addition to X-ray screening certain bags maybe physically checked.

Check-In Reporting Time

Customers to report 3 hours prior to scheduled departure time as check-in counters will be closed 60 mins prior to departure. They are requested to keep their personal ID handy for checking. Itinerary printouts with the name of the Customer will be checked at the time of entering the terminal. Customers who do not have the same are requested to collect the printouts from the Go First Airport Ticketing office. This can be done on production of the PNR number.

Go First Customer check-in starts 3 hours prior to the scheduled departure time of the flight.

Check-In Closure

The Check-in counter closes strictly 01 hour prior to the scheduled departure time. Customers must report sufficiently in advance to avoid missing the flight and cause further inconvenience. We are committed to making you reach your destination in time, and expect you to value your time and the time of your co-Customers. We, therefore request you to check-in at the right time. Please note that you will need to cater for: Landing up at the wrong terminal (please check details of terminal from Go First website or from our call center), traffic jams and other disruptions that may take you longer to reach our counters. The airline reserves the right not to accept you if you do not present yourself at the counter 01 hour before the scheduled departure time of the flight.

Boarding Gate Closure

The Boarding Gate closes 25 minutes prior to scheduled departure time. After checking-in and collecting your boarding pass, please ensure that you go through the security check and await the boarding call. The airline is not responsible for your not boarding the flight once the departure is announced - your checked-in luggage will be off-loaded and you will be treated as a "gate-no-show" with the gross fare being forfeited except applicable Customer service fee (PSF) and User Development Fee (UDF) which shall be refunded in the same mode of payment in which the payment was originally received and only upon receiving such request in writing from the Customer within 15 calendar days from the date of Cancellation or 'No Show'.

No Show Customers

The bookings are non-refundable and failure to show up at the check-in counter at least 60 minutes prior and at the boarding gate at least 25 minutes prior to the scheduled departure of the flight would result in the Customer being declared as 'No Show’. The entire gross fare will be forfeited except for the applicable Passenger Service Fee (PSF) and User Development Fee (UDF) which will be refunded in the same mode of payment in which the payment was originally received.

Bookings at the Go First ticket Counter will close 1 hour prior to the scheduled time of departure of the flight. All other booking channels will close bookings 2 hours prior to the scheduled departure. Go First is a point-to-point airline and does not guarantee connection of flights at destinations and is also not responsible for any losses and/or damages incurred by our Customers while trying to connect to or from other flights.

What is the procedure for claiming No Show taxes?
Please Click here and enter your booking reference number and last name / email id to claim the No Show taxes.

Security Regulations

Customers will be subjected to a security screening prior to boarding the aircraft, which is mandatory as per Indian Regulations. As per Government of India security regulations, Customers will be required to undergo personal frisking & their hand baggage, has to undergo x-ray checking before entering the pre-boarding sterile area. Check-in baggage reconciliation is carried out through an internal matching system and wherever it is not possible to have the baggage reconciliation, the physical identification of the check-in baggage by the Customers will be carried out. Unidentified baggage will not be loaded into the aircraft. A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.

Customer Services

Go First Customer Service staffs are available at airports to handle Customer queries and assist our Customers on matters related to their travel with Go First . Customers may carry a maximum of one piece of cabin baggage, as defined by the Bureau of Civil Aviation Security (BCAS) guidelines, with an additional restriction that the maximum weight of one piece of baggage should be no more than 7 kg, and cannot exceed 115 cm dimensionally. [55 cm + 35 cm + 25 cm =Total 115 cm]
Where a Customer wishes to carry an oversized item on board, which will fit safely in a seat, the Customer may do so upon purchase of an additional seat on that flight, subject to availability and applicable fares, wherein the maximum weight of the blocked seat baggage shall not exceed 75 kg and the height of the article to be carried should not exceed the height of the headrest of the seat. We reserve the right to refuse the carrying of any large pieces which we feel may present a safety risk. A Customer without hand baggage cannot adjust this entitlement towards the checked-in baggage. Customers are not allowed to use the unused Baggage allowances of others.
Go First allows its Customers to check-in up to 15 kgs of luggage on GoFirst & GoFlexi bookings. Checked baggage cannot exceed 158 cm in overall dimensions (L+W+H). Please note that no hand baggage, other than laptop and digital camera; is permitted from Srinagar, Jammu & Leh Airports. Go First allows a total of 15 kgs on GoFirst & GoFlexi check-in baggage on all flights from these airports.
Pre-purchased Extra Baggage:
If customers wish to take more than the standard baggage allowance of 15 kg they can pre-purchase this in increments of 5 kg & 10 kg on www.flygofirst.com.
Terms & Conditions

  1. Please note the rates for the pre-purchase of extra baggage on www.flygofirst.com in the increments of 5 kg, 10 kg,15 kg & 30 kg has been revised w.e.f. 23rd June 2018. All other terms and conditions continue to apply. Kindly visit www.flygofirst.com to know more about the rates.

  2. The pre-purchased extra baggage is intended for booked passenger only and is non-transferable.

  3. Extra baggage needs to be purchased for each sector separately.

  4. The extra baggage is valid for the sector it is purchased for.

  5. The extra baggage fee is refundable in case of cancellation of the journey. However in case of "No Show" extra baggage fee will be non-refundable.

  6. Any modification to the pre-purchase extra baggage is not allowed post booking.

  7. Any interpretation issues in respect of the above, the decision by Go First Airlines shall be binding on the customers.


Pre-Purchase Excess Baggage (5 kg)


Pre-Purchase Excess Baggage (10 kg)


Pre-Purchase Excess Baggage (15 kg)


Pre-Purchase Excess Baggage (30 kg)


For health and safety reasons, Go First will not accept any individual item exceeding 32 kg. For oversized baggage, comprising but not restricted to sporting, musical equipment etc an additional charge of ₹1000/- per item per sector will be levied. Go First reserves the right to refuse to carry any luggage that does not comply with its policies.

For Customers travelling on an International flight

Go First will make the best effort to make sure that your baggage reaches the destination safely, however it assumes no responsibility or liability for damage or wear and tear to luggage (including without limitation, scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling, breaking, leaking or manufacturing defects), or for unsuitably packed, perishable, damaged or fragile items within the baggage, or for water damage to non-waterproof baggage. It is necessary that all medication, valuables, perishable and precious items (cameras, jewelry, money, electronics, etc.) should be carried in the Customer's Cabin Baggage and not the Checked Baggage. The Company shall not accept any responsibility for these items. In case, the Customer decides to carry any valuables in their checked-in baggage against the above advice; they will do this at their own risk and shall not hold Go First responsible for any pilferage / damage / etc. to such valuables. They shall lay no claim against Go First , its employees, agents, successors etc in this regard. Go First is not liable for any loss or damage occurred by delay in the carriage by air of Customers or baggage. Go First's liability for loss of baggage is limited to ₹200/- per kg up to a maximum of ₹4,000/- whichever is lower. Go First assumes no liability for fragile or perishable articles. Hand baggage is accepted in the cabin, subject to availability of space in the overhead bin. Restricted storage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations. In addition to the normal cabin baggage allowance, the following items are permissible free of charge:

  • A ladies purse/hand bag

  • An overcoat wrap or blanket

  • An umbrella or a walking stick

  • A reasonable amount of reading material

  • A small camera or binoculars

  • Infant's food for Customers traveling with Infant on lap

  • A laptop computer

Oversized or overweight hand baggage (exceeding 7 kg) is not permitted in the cabin for safety and security reason. Such baggage is required to be checked in and loaded in the baggage compartment of the aircraft.

Unaccompanied Minors

Go First does not carry Unaccompanied Minors (UMNR) under the age of 5 years. Children below the age of 5 years must be accompanied on the same reservation by a Customer over the age of 18 years.

Unaccompanied minors aged between 5 to 12 years shall be carried subject to payment of an additional fee of ₹2,000 per sector for flights within India and ₹3,500 equivalent currency per UMNR on International flights, and upon signing of indemnity form at the Airport Ticketing Counter in the departure Airport or City Ticketing Office by a parent or guardian of the minor. The UMNR ticket must be issued as an ADULT on the Adult fare.

Children between the age group of 5-12 years and accompanied by a customer below 18 years of age will still be considered and treated as an Unaccompanied Minor. Unaccompanied Minor must present valid photo ID proof prior to and at the check-in counters. Web Check-In is open for UMNR. Parents or guardians must remain present at the airport ticketing counter until the flight has departed. All minors or children travelling under the age of 18 would need to have their parents’ passport copy and a form filled by their parents with relevant details of their home address / U.A.E. address and information about who would be receiving them in their destination.

Children aged between 13 to 15 years are considered as Young Passengers. A child over 16 years of age is considered as an Adult and is permitted to travel alone. However, children above 13 and below 18 years may also be considered for unaccompanied minor travel, upon the request of their parents or guardians (subject to the UMNR fees for the services).

If the minor or child is travelling with another family member, an authorization letter from the parents or the guardians is required to be presented after necessary attestation from the Embassy of the respective country, and a copy/original needs to be presented at the airport along with the parent’s or guardian’s passport copy, and Ok To Board (OKTB) message also needs to be updated in the PNR.

The minor would be deported if the immigration suspects an illegal activity and the information provided are not sufficient to address the same, in which case, the normal Inadmissible Passenger (INAD) process and subsequent fines would be applicable. This process is applicable only for arriving unaccompanied minors (below 18 Years).

Please click here to download the form


For safety reasons, infants under 2 years, as on date of travel, cannot travel in their own seat and must be seated in an adult's lap.

  • Infants upto to the age of 24 months will be charged ₹1500/- all inclusive on Economy Class tickets, provided they don't occupy a seat.

  • A maximum of 1 infant is allowed per adult. No baby/car seats or push chairs are allowed in the aircraft cabin.

  • No extra seats may be booked for infants and infants do not qualify for a free baggage allowance.

If the infant reaches the age of 2 years, prior to the return journey, they must pay the applicable fare, taxes, fees and charges for that part of the journey. Proof of age may be required so please have the infant's valid photo-ID available for inspection.

Reduced Mobility / Disabled Customers

We at Go First believe in equal opportunity for all our customers and therefore endeavour to provide a safe and hassle free transportation to passengers with reduced mobility and disability.

A passenger is considered as 'Reduced Mobility Passenger' when his/her physical or mental condition requires individual attention during boarding, disembarking and evacuating the aircraft not normally extended to other passengers.

Some of the aspects of the assistance provided to passengers with reduced mobility during travel include: -

  • Pre assigning of seats to offer maximum comfort

  • Complimentary wheelchair assistance till/from the aircraft

  • Assistance with baggage at the airport

  • Arrangement of clearance certificate for the ambulance into the airport (if requested)

  • Priority tag on the bags to ensure early identification by the airline staff

  • Priority boarding to avoid inconvenience

  • A separate vehicle arrangement inside the airport for ramp transfers (If required & on availability Basis)

  • Carriage of passenger's own wheelchair till/from the aircraft (Subject to Security Clearance)

  • Assistance with seating inside the aircraft

  • Special pre-flight briefing is conducted by the crew to acquaint the disabled passengers on emergency evacuation procedures and aircraft facilities

  • A separate pre-flight briefing conducted by the crew on emergency evacuation procedures, physical demonstration on use of drop down oxygen mask, seat belts, life jackets, brace position for visually impaired passengers traveling alone

  • Priority delivery & assistance with baggage from the aircraft on arrival

Go First awards highest priority to safety and in accordance with the same the number of non-ambulatory passengers which can be carried is limited and is detailed below:

A/C Type Unescorted Escorted Total per A/C
A320 Max 4 Max 8 Up to 8,all type

General Requirements:

Passengers with disability or reduced mobility who wish to travel without an escort and only require special assistance at an airport for embarking/disembarking are not required to produce any medical certificate or special forms.

Go First will require medical certificate only in following cases:

a) When passenger is suffering from any disease, which is believed to be actively contagious and communicable.

b) Who, because of certain diseases, or incapacitation may have or develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedures.

c) Would require medical attention and/or special equipment to maintain their health during the flights.

d) When there exists a possibility of medical condition which can aggravate during or because of the flight.

e) Would be travelling in a stretcher or incubator.

f) Needs medical oxygen during the flight.

Passengers having any of the above mentioned conditions shall produce medical certificate from a qualified registered medical doctor stating the below:

a) The passenger is capable of completing the flight journey safely without requiring extraordinary medical assistance during the flight.

b) Disease or infection would not under the present condition be communicable to other passengers during the normal course of flight journey.

c) Precautions that would have to be observed to prevent the transmission of disease or infection to other persons in the normal course of flight journey.

Passengers with disability or reduced mobility are requested to keep all the required forms for assistance ready in advance in order to avoid flight delays.

  • MEDIF form (Medical Information Form) is required to be filled by the Customer's treating physician and will need to be submitted at Go First Airport reservation office.
  • MEDIF form can be collected from any of the Go First Ticketing Office or can be downloaded here. MEDIF form has two Attachments:- Form A: - Completed by the Airport Staff on receiving a filled Form B. Form B: - Completed by the Attending Physician.
  • On receiving the filled MEDIF Form Go First reservation office will coordinate with the Go First Medical Department for clearance.
  • On receiving clearance from Medical Department Customer/Representative will be updated and reservation formalities will need to be completed.
  • A minimum of 72 hours prior notice is required for all the formalities to be completed.
  • On the day of travel, Customer should report 90 min prior to the departure time in order to ease the procedures of check in as well as boarding.
  • Customers who need assistance in feeding, communicating, toileting and personal needs are requested to travel with an Escort.

Requirements during Booking:

In order to ensure hassle free travel, passengers are requested to notify Go First at least 48 hours before scheduled flight departure. For Go First to be prepared with the arrangements passengers are requested to provide below information at the time of booking:

a) Nature and level of special assistance required while embarking, disembarking and during in-flight

b) Mobility equipment and assistive devices that need to be carried by the airline either in cabin and/or aircraft hold

c) Requirement of escort

Requirements on-board:

Go First follows a detailed procedure for carriage of disabled persons or persons with reduced mobility and has also developed emergency evacuation procedures and training of the staff for handling Customers with disabilities. Passengers with disability or reduced mobility requiring special assistance or protection from disturbance, including their escorts, shall be permitted to stay on board during transit stops, if they so desire, subject to the observance of applicable safety and security norms.

Passengers with Wheel Chair Requirements:

Go First provides its passengers with reduced mobility the facility to book wheelchair online during the time of booking and even offline thorough its call care. Wheelchairs are available for our passengers at all airports to assist them with transportation from check-in to the boarding gate, while making connections (if applicable) and from the aircraft to the arrivals hall at the destination. We also provide attendants to push the wheelchair.

Passengers with requirement of a wheelchair need to inform Go First at least 48 hours prior scheduled flight departure.

Passengers with the following requirements can book a wheelchair service at the time of making online booking:

a. Wheel chair required to/from boarding gate.

b. Wheel chair required through airport and lift on/off to/from the aircraft seat.

c. Wheel chair required through airport and up/down steps.

Go First offers its passengers the option to using his/her own wheelchair or airport wheelchair from departure terminal till the aircraft during departure and from aircraft to arrival terminal exit without any additional expense.

If carrying your personal wheelchair, following should be noted:

a. Passengers will be permitted to use their personal wheelchair provided the security procedures are cleared (as per specifications laid down by Disabled Persons Transport Advisory Committee(DPTAK),UK)

b. The wheelchair should be capable of manoeuvring through various areas of the airport.

c. The wheelchair will be collected from the passenger at the step ladder and loaded in the aircraft hold and will be provided to the passenger at the stepladder on arrival.

d. The airline staff will assist in dismantling and reassembling the wheelchair under passenger supervision. Go First will not be responsible for any damage arising while handling the wheelchair.

e. Acceptance of automated wheelchairs/assistive devices using batteries shall be subject to the application of relevant regulations concerning dangerous goods. You may call our call center for further clarifications.

Damage Claim :

Where wheelchairs or other mobility equipment or assistive devices are lost or damaged whilst being handled at the airport or transported on board aircraft, the passenger to whom the equipment belongs shall be compensated by the airline/airport operator/GHA/organisation responsible for such loss or damage.

Visual and Hearing Impaired Passengers:

We at Go First provide full assistance to ensure that the passenger travel experience is safe and seamless.

  • Visually impaired passengers can make bookings by calling our Customer Care Number 1800 2100 999 / +91 22 6896 8300

  • Though visually impaired passengers are permitted to travel without an escort we suggest our passengers to request for special assistance while making the reservations

  • On Board, passengers can request Cabin crew for any assistance with carry-on items, assistive devices, getting to restrooms, etc.

  • Our Cabin crew are well trained in emergency evacuation procedures and for handling passengers with disabilities

Passengers with Stretcher Requirements:

Go First accepts carriage of stretchers on all its Domestic and International flights provided there is no change of aircraft at the intermediate points

  • To book stretcher :
    • Passengers can book stretchers by calling our Customer Care Number 1800 2100 999/ +91 22 6896 8300 
    • Passengers will have to inform Go First at least 48 hours prior scheduled flight departure.
    • Passengers have to fill up a medical forms which can be collected from any of the Go First Ticketing Office or can be downloaded here.
    • The booking will be confirmed by our staff only on receiving clearance from Medical and MCC department 
    • Go First will revert to the passenger within the next 24 hours of receiving the MEDIF (Medical Information Form).
  • The passenger has to be accompanied by an escort capable of attending to the passenger’s medical needs during embarking, disembarking, in-flight and emergency evacuation. 
  • Stretcher replaces total of 9 seats therefore the fare that will be charged would be equivalent to those many seats

Guide Dogs:

Go First understands the importance of service animal for assisting our passengers with disability or reduced mobility and provides this service at no extra cost.

Service animals are permitted on all Go First Domestic and International flights.

Following should be noted when travelling with a Service Dog:

  • The Guide Dog needs to be added to the reservation by calling our Customer Care Number 1800 2100 999 / +91 22 6896 8300 at least 48 hours prior scheduled flight departure. 
  • Passenger should reach the airport two (2) hours prior to the scheduled time of departure and inform our staff at the reservation desk. 
  • Passengers need to provide credible evidence that the service dog has been trained from an appropriate institution, is vaccinated, and medicated.
  • Passengers are required to bring food for the dog, a container of water and a moisture absorbent mat, to be placed under the service dog.
  • The dog will be seated on the floor in front of the passenger’s feet and leased to the passenger seat belt during the entire duration of the flight.
  • We would request that the guide dog be properly restrained, odour-free and muzzled.

Go First reserves the right to refuse acceptance of the Guide dog if it poses threat to other passengers, cannot be brought under control or is a safety hazard or is too large to be accommodated in the aircraft passenger cabin.


Passenger with guide dog will be boarded first so as to make the dog comfortable before the rest of the passengers starts boarding. 

Assistive Device:

Go First provide the carriage facility of all assistive devices on all aircrafts without any extra cost to passengers with disability or reduced mobility.

Acceptance of automated assistive devices using batteries shall be subject to the application of relevant regulations concerning dangerous goods.

If the passenger checks-in his/her assistive device ,then the baggage will be provided with “Assistive Device” tag with tag number bearing sign of assistive device to ensure early identification and delivery of the same at ladder point or at the convenient point after exit. 

All suitable arrangements would be made by Go First for assisting persons with disability or reduced mobility for their quick clearance and baggage delivery.

Assistive devices and mobility equipment can also be carried in cabin by the passengers.

Go First Cabin crew will provide assistance to the passenger with reduced mobility to fit the device or the equipment in the overhead bin but if the same does not fit in the cabin, then we will have to place the device in the aircraft hold.

Acceptance of automated assistive devices using batteries shall be subject to the application of relevant regulations concerning dangerous goods.  

Passenger Grievance Redressal:

At Go First we strive to ensure maximum comfort and care for the passengers through out the course of travel both at the departure and arrival station. However in the event of any issue or dissatisfaction faced by the passenger, you’ll can reach us on the below:

Customer Medical Certification

For the health/medical conditions mentioned below, a Customer requires a 'Fit to Fly as a Customer / Fit for Air Travel' medical certificate valid for travel date, mentioning the date of travel and must be issued 24 (twenty four) hours prior to the date of travel and must be issued by his/her treating and/or consulting registered allopath specialist/consultant doctor along with his name, signature and medical council registration number (and preferably on a letter head).

  • Any medical/surgical illness or condition that may cause in-flight/on-board problem or even death.

  • Any medical/surgical complicated, unstable or uncontrolled condition that may cause in-flight/on-board problem or even death.

  • Undergone surgery/operation and/or suffered/suffering major/critical illness in the past 15 to 30 days.

  • Pregnancy from 28th week onwards (i.e. completed 27 weeks)

  • Suffering or under treatment for any infectious/contagious illness.

  • Discharge after hospitalization for any reason.

  • Customer in doubt of need of medical fitness certificate i.e. in case if Customer is unsure whether he/she requires a medical certificate, is advised to obtain one to avoid any inconvenience for air travel/medical clearance.

  • May require any emergency life support in-flight/on-board acceptable by our airline. (Note: Life support equipment such as oxygen shall be provided by Go Airlines at a nominal cost. Personal oxygen cylinders are not allowed

    to be carried on board due to safety reasons).

Dangerous Articles In Baggage

For safety reasons, dangerous articles, such as those listed below, must not be carried in the Customer's baggage:

  • Compressed gasses e.g. deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.

  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.

  • Explosives, ammunitions, fireworks and flares, ammunition including blank cartridges, handguns, fireworks and pistol caps.

  • Flammable liquids and solids such as: lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches, radioactive material, briefcases and attaché case with installed alarm devices, and oxidizing materials such as bleaching powder and peroxides.

  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.

  • Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions and toy replicas are prohibited in the Customer cabin.

  • Samsung Galaxy Note 7 and Note 2 smartphones are prohibited in Check-in baggage and hand baggage.

  • Power bank chargers are prohibited in Check-in baggage.

  • Drone/ Remotely Piloted Aircraft System (RPAS) / Unmanned Aircraft System (UAS) / Unmanned Ariel Vehicle (UAV)

  • Carriage of such other articles, prohibited as per applicable laws

In-Flight Services

Snacks and beverages may be offered for consumption on-board on chargeable basis (subject to - availability of snacks and possibility of not conducting service when encountered by weather / or due to other regulatory factors) to Customers. The serving and consumption of alcohol on board is strictly prohibited on all domestic flights. Smoking on-board, on any Go First aircraft, is strictly prohibited. Use of mobile phones in-flight or on ground during refuelling is strictly prohibited on Go First Flights. Please adhere to cabin crew instructions when asked to switch off the mobile phones.

Right To Deny Any Customer

Go First reserves its right to refuse passage to any Customer who is under the influence of alcohol or drugs, violent or abusive, or where the Company or its duly authorized representatives / staff believe that it is necessary for the safety and comfort of other Customers or for the protection of the aircraft and / or other assets.
Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Go First shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of Go First as to the dates or time of departure or arrival or as to the operation of any flight.

Pregnancy - Go First Acceptability Criteria

If accepted for air travel, the below Customer will need to declare the same and fill-in/sign-in a Go First MEDA Form at the airport before the issue of air ticket or boarding pass.

  • Expectant mother till the end of 27th week of pregnancy may be permitted to fly without any medical certificate.

  • From 28th week to 36 weeks – requires a Medical Certificate as "Fit to Fly as a Customer/Fit for Air Travel" valid for travel date, and issued 24 (twenty four) hours prior to the date of travel from a Consulting Obstetrician & Gynecologist. The medical certificate should be acceptable to the Duty Manager/Airport Manager and in case of doubt/clarification; the company doctor may be contacted for necessary advice. A copy of medical certificate to be retained by Go First.

  • Pregnancy 37 weeks onwards (beyond the end of 36 weeks) is not permitted to fly.

  • Post-delivery mother and infant can fly after 7 days provided it was a normal delivery. In case of caesarian section and /or complicated delivery they can fly after 2 weeks.

Governing Law and Disputes

These Go First Regulations shall be subject to, interpreted in accordance with and governed by Indian law. All claims and disputes shall be subject to the exclusive jurisdiction of Mumbai, India only.

Student Fare

  • Student fare will be available for bookings done online on www.flygofirst.com by opting in for student fare

  • Go First will provide 5% discount on base fare only. All applicable fees/taxes payable by the student

  • Scheme is applicable for students above the age of 12 years belong to a bonafide school/university

  • It is mandatory for the students to carry a valid ID card and display it at the time of check-in at the airport

  • Scheme is valid for students only. Not applicable for family members

  • Student discount is applicable for all domestic flights

  • Student discount is valid on both, one-way and round-trip bookings

  • Bookings made under Student Discount Scheme are changeable and cancellable. Only one modification is allowed by calling at the call centre

  • Tickets booked under the scheme are non-transferable - No name changes permitted

  • Limited inventory available under the scheme and seats are subject to availability.

  • Scheme cannot be combined with any other offers/discounts/promotions from Go First

  • Go First reserves the right to amend/modify/cancel the scheme without any prior intimation.

  • Bookings under this offer are refundable after deducting the applicable cancellation fares

Multi-Currency Pricing

1.For your convenience, we offer you the choice of paying in either the pricing currency applicable to your booking or (if different) the currency of your payment card. This offer is valid only for your current payment and may not be available for later transactions whether relating to the same or another booking.
2.The exchange rate for currency conversion displayed here is based on a most competitive rates received frombanks / Financial Institution.
3.If you select the option of paying in your card currency, then the total payment amount shown on the screen will be in the same currency as reflected in your payment card statement. By selecting this option , you will be billed on your card at the time of purchase itself.
4.Alternatively, if you chose to pay in the pricing currency or any other currency which is different from card currency, then the final amount billed on your card statement will be determined by your card provider at a later date.
5.After a payment has been made in the currency of your choice, then neither you nor we can alter that payment to another currency. The card holder's choice of currency is final.
6.Refunds will be credited in the final currency depending upon the cancellation policy imposed by the merchant.
Note: Additional charges may be imposed by credit card issuing banks for all international transactions

Multi-Currency Pricing (MCP) Frequently Asked Questions
1.What is Multi Currency Pricing (MCP) ?
Multi Currency Pricing allows Visa and Mastercard cardholders to transact in the currency of their choice when original currency presented on merchant website is different from card issuing currency. This allows consumers the comfort of paying in the currency they understand best and results into more familiar checkout experience.

2.What happens when I choose to transact via MCP ?
You will get choice of converting purchase amount into the card issuing currency. If card issuing currency is not supported by merchant then choice of major currencies will be available on the checkout page along with original currency. When you opt for MCP, authorization will be taken for the chosen currency. If card issuing currency and authorization currency is same, then exact amount will be charged on the cards. If card issuing currency and authorization currency is different then issuing bank may apply exchange rate later and then charge the card.

3.Can I choose not to perform my transaction via MCP ?
Yes. This service is completely optional and you can always process transaction with original purchase amount. However if your card issuing currency and original currency are different then your issuing bank may apply exchange rates later while actually charging your card.

4.How is foreign exchange rate is calculated ?
Foreign exchange rate is received from our authorized financial partners and is updated everyday.

5.Why is the rate different from the last time I used MCP ?
While the rates we do offer through MCP are quite competitive, they do fluctuate based on existing foreign exchange rates prevailing at the time of transaction.

6.Why is my currency not a listed option?
Listing of currency depends upon whether same is being supported by merchant platform or not. In such cases apart from original purchase amount, you will get a choice of paying in one of the major currencies available.

7.What happens in case of Refund ?
In case of refund, you will get money in the final currency with which transaction is processed. The foreign exchange rate used to process refund will be same to that of SALE transaction. In case of some cancellation fee applied by merchant then remaining amount will be transferred to your account by converting it into your currency with best possible exchange rate


Customers should note that certain fares are offered subject to certain conditions, which may limit, restrict or exclude their right to change or cancel bookings.

  • In case of credit card payments, refund shall be made by the airlines within seven days of the cancellation to the account of credit card holder.

  • In case of cash transactions, Bank account details of the customer will be taken and the refund will be processed through NEFT/RTGS

  • In case of purchase of ticket through travel agent/portal, the airline shall refund the amount. The airlines shall ensure that the refund process is completed within 30 working days.

  • The airlines shall refund all statutory taxes and User Development Fee (UDF)/Airport Development Fee (ADF)/Passenger Service Fee (PSF) to the passengers in case of cancellation/non-utilisation of tickets/no show. This provision shall also be applicable for all types of fares offered including promos/special fares and where the basic fare is nonrefundable.

Change Fees / Rescheduling charges are Non-Refundable.

Priority Check-in

  • Priority Check-In and Bag service can be purchased by the passenger at the time of booking through our website www.flygofirst.com and App or applicable channels.
  • This service can be opted up to two (2) hours prior to domestic departure and up until three (3) hours prior to international departure.
  • Rate will be per passenger per sector (per flight). If there are multiple passengers in the PNR (Booking Reference), then all passengers will have to avail of this service i.e. a single passenger from the PNR cannot avail of the service.
  • There is no additional fee applicable for passengers travelling as ’infant’.
  • Passenger to approach the Go First staff at airport or the available counter for check-in
  • Baggage will be tagged as ‘Priority’ and will arrive on the belt along with other priority tagged bags.
  • Liability of Go First Airlines (India) Limited, if any, is limited only to the extent of the charge paid by the passenger per sector.
  • Go First Airlines (India) limited reserves the right to withdraw or amend this service, or cancel or amend these terms and conditions at any time without prior notice.
  • Go First reserves the right to modify the terms and conditions of Priority Check-in and Bag and/or withdraw the same at any time without giving any prior notice and/or assigning any reason.
  • In case of international travel, this service is not applicable to the immigration process, priority at the aerobridge gate or priority for security checks.

Refund if Passenger cancels

  • Passenger cannot cancel this service on standalone basis
  • This service will be refunded for passengers who cancel the booking partially or fully
  • In case of date change, this service will be transferred to the new booking
  • No refund will be provided in case of no-show or passengers who do not avail this service in spite of purchasing the same

Refund if Airline cancels

  • This service will be refunded in case of flight cancellations by airline

Web Check-In

Terms and Conditions for Web Check-In

  1. Web check-in facility is available for customers with confirmed booking.

  2. Web Check-in is available from 72 hours to 01 hour prior to departure for flights within India and 48 hours to 02 hours prior to departure for international sectors.

  3. Non-chargeable seats are available for web check-in from 17th Row onwards within 24 hrs. of flight departure on first come first serve basis. Rs.200 will be charged as facilitation fee for check-in at the airport.

  4. Customers need to print the copy of the boarding pass post completion of web check-in

  5. As per Bureau of Civil Aviation regulations, all customers would have to get their photo identification checked and boarding pass stamped at the Check-in counter before proceeding for security check.

  6. Web checked-in passengers should report at the airport at least 1 hour prior to the departure time.

  7. While web check-in is recommended for customers with cabin baggage, customers with check-in baggage may also check-in online. However to avoid last minute rush customers are requested to report at least 60 minutes prior the departure time to get their bags checked-in. Customers can contact the check-in supervisor for further assistance.

  8. Boarding gate will close 25 minutes prior to the departure of the flight.

  9. Excess baggage can be pre-purchased at attractive rates on www.flygofirst.com at the time of booking or any time before travel.

  10. Any additional kg outside of the free baggage allowance will be charged at the airport check-in counter at the rate of Rs.500/- per kilo effective 11th May’18.

  11. As per BCAS regulation, customers can carry only one piece of hand baggage, the weight of which should not exceed 7 kgs and the size should not exceed 55 cms + 35 cms + 25 cms ( Total 115 cms).

  12. The following dangerous goods are not permitted to be carried in Your Baggage, whether it is Your Hand Baggage or Your Hold Baggage:

    1. Gas cylinders such as deeply refrigerated flammable, non-flammable and poisonous gases including butane, oxygen, propane, and aqualung cylinders.
    2. This also includes butane gas (e.g. for use with heated hair appliances) camping gas, and chef's blow torches.
    3. Flammable liquids and solids such as lighters or heater fuels, paint and matches.
    4. Poisons such as insecticides, weed killers, arsenic and cyanide.
    5. Radioactive material, oxidizing materials, and organic peroxides such as bleaches and fiberglass repair kits.
    6. Infectious substances such as bacteria and viruses.
    7. Corrosives such as mercury, acids, alkalis and wet-cell batteries.
    8. Firearms and explosives such as handguns, automatic weapons, ammunition, ammunition including blank cartridges, pistol caps, fireworks, flares, smoke canisters and crackers.

      Exceptions: Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage. A maximum of 5kgs of ammunition (UN0012 or UN0014) may be carried in Checked Baggage with appropriate paperwork.Passengers must produce valid documentation showing proof of ownership and legal authority for the possession of the firearm(s). Without such documentation, firearms WILL NOT be carried.

    In addition to the list of dangerous goods highlighted above, the following articles are not permitted to be carried in the aircraft cabin or the hold:Explosive and Flammable Substances, Explosives and explosive devices, Blasting caps, Detonators and fuses, Replica or imitation explosive material or devices, Mines and other explosive military stores, Fireworks, flares and other pyrotechnics, Grenades, smoke generating canisters or cartridges, Flammable liquids of any kind, Aerosol spray paint, turpentine and paint thinner, Alcoholic beverages exceeding 70% by volume, Chemical and toxic substances, Acids and alkalis,corrosive or bleaching substances, Disabling or incapacitating sprays, Radioactive material, Poisons, infectious or biological hazardous material and Fire extinguishers.

  13. For further information on baggage allowance please refer our Citizen’s Charter- Baggage Allowance on our web site.

  14. Customers who have checked-in online and want to modify or cancel their booking, can do so up to 2 hours prior to departure of their flight by calling us on 1800 2100 999 / +91 22 6896 8300 or by visiting our Airport Ticketing Office. Once Checked-in, Customers will not be able to make any changes to their bookings on the website.

  15. Web check-in facility is now open for all the passengers

  16. Go First has the right to cancel a booking if the booking is found to be made by fraudulent use of a credit card or any other reason.

  17. Go First reserves the right to reseat customers already seated (checked-in using web check-in) on Emergency exit seats in order to comply with safety regulations.

  18. If a credit card is used to purchase a ticket, the same would have to be produced at the time of check-in. If the holder of the credit card is not the customer, then the customer would have to possess the following:

    • A photocopy of both sides of the credit card, which will have to be self attested by the credit card holder authorizing the use of the credit card for the purchase of the said ticket; and
    • The photocopy should contain the name of the customer traveling, date of journey and sector on which the journey is made.

Fare Lock

Fare Lock gives you the opportunity to lock a selected fare at a nominal fee. This is to ensure that the selected flight(s) won't sell out and the price will not go up while you make your decision. 

Fare Lock on flights within India

  • Fare will be held for up to 15 days from the booking date / time
  • Offered 9 days prior to flight departure, for example
    • If the date of booking is 9 days prior to the date of travel then the Fare Lock Period will be “2” days from the date of booking
    • If the date of booking is 12 days prior to the date of travel then the Fare Lock Period will be “5” days from the date of booking
    • If the date of booking is 22 days prior to the date of travel then Fare Lock Period will be “15” days from the date of booking
  • Rs.200 per passenger per sector will be applicable as Fare Lock fee, which will be over and above the ticket cost
  • Available only on www.flygofirst.com

Fare Lock on International flights

  • Fare will be held for 48 hours from the Booking date / time
  • Offered 9 days prior to flight departure
  • Rs.300 per passenger per sector will be applicable as Fare Lock fee, which will be over and above the ticket cost
  • Available only on www.flygofirst.com

Steps for Fare Lock :

1. Login to www.flygofirst.com and search for your preferred flight

2. Opt for “Fare Lock” option on payment page and pay the applicable fee

3. Fare can be kept on hold depending on the time of opting for Fare Lock

4. To confirm your reservation/booking, pay the ticket cost via "Manage Booking" option on our website (www.flygofirst.com), within the stipulated hold period

Terms and Conditions:

  • Fare Lock is applicable only on flight bookings made on www.flygofirst.com for all scheduled domestic and international flights
  • Fare Lock amount charged is Rs.200 per passenger per sector for flights within India and Rs.300 per passenger per sector for international flights
  • Passenger will need to choose the Fare Lock option on the payment page to avail this facility
  • Passengers opting for Fare Lock, need to confirm/ticket their booking by accessing Manage Booking within the stipulated time. In case, the booking is not ticketed before the expiry of stipulated time, the booking will get automatically cancelled
  • Booking held using Fare Lock cannot be modified, until the booking is confirmed/ticketed
  • The Fare Lock fee will be over and above the air fare and is non-refundable irrespective whether the booking is ticketed or not and will be exclusive of the final ticket cost
  • Go First reserves the right to modify the terms and conditions of Fare Lock and/or withdraw the same anytime without giving any prior notice and/or assigning any reason
  • All other Terms of Carriage as available at www.flygofirst.com shall be applicable

Self – Offload

Self or Voluntary offloading causes unwarranted inconvenience to other travelling passengers, delay in operation of flight and also the airline incurring additional costs for such delay therefore passengers are strictly not permitted to self or voluntarily offload themselves after boarding the flight, except in an unforeseen event of medical emergency or similar cases, such as death of relatives for which the passenger will have to provide evidence, to the satisfaction of Go First.

In case the passenger wishes to offloads himself/herself for any cause other than as mentioned above, Go First will hold the right to cancel the entire ticket for each such passengers for the subject travel and also any further transportation (whether under single or multiple PNR) with no refunds. Each such passenger who is off-loaded shall be liable to a off-loading fee of Rs.5,000 per passenger for Domestic flights & Rs.10,000 or equivalent local currency per passenger for International flights which will be levied and to be paid immediately upon off-loading

Additionally, Go First reserves the right to recover from each such passenger any and all costs (whether direct or consequential) incurred due to disrupted operations including but not limiting to removal of baggage, flight delays, disruptions and misconnections and inconvenience to other passengers.