GoNxt is there for you!

We understand the hassle you might go through if there are any changes in the travel plan.

To ensure you always come first, we introduce GoNxt, where you can simply reschedule your flight as per your convenience* or take a full refund in case your scheduled flight is cancelled or rescheduled.

GoNxt gives you the option to rebook your flight as per the time of your convenience*.

If your flight status is affected, you can reschedule or take a refund for by going to the manage booking or web check-in section on www.FlyGoFirst.com.

Terms and Conditions:

  • In case of circumstances beyond our control (including, without limitation, meteorological conditions, mechanical failures, acts of nature, force major, strikes, riots, civil commotions, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labour, fuel or facilities, or labour difficulties of Go First or others all actual, (threatened or reported)), we may cancel or re-schedule a flight without notice.
  • Go First will endeavour to operate the flights as per schedule, however, Go First reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential or special or otherwise in any manner whatsoever. In case of any such cancellation or rescheduling of any flight due to any reason Go First assumes no responsibility or liability for delay in the carriage of baggage by air.
  • If due to such circumstances, Go First cancels or delays a flight beyond 2 hours, prepones a flight by more than 60 minutes, is unable to provide previously confirmed space, or fails to stop at the Customer destination point, Go First shall either: Carry Customer on alternate flights for the same sector within the period of +/- 4 days or same day at no additional cost. (Subject to availability) or
  • Customers who wish to travel on alternate dates other than mentioned above will be re-accommodated. Waiver of re-booking and convenience fee will be given but fare difference, if any, will be borne by the customer or
  • Make a full refund for the booking, in the same mode of payment in which the booking was received. Go First shall be under no further liability to the customer.
  • Go First will not be held responsible if no contact details are mentioned and customers are left uninformed.
  • in the event that the airline is unable to reach Customers on the numbers provided, then an email will be sent to the email address given by the Customer, and the Customer should exercise their options within 24 hours of an email being sent, failing which the Customer shall be deemed to have accepted and the airline will conclude – as under:
    • The revised timing in case of a rescheduled flight is accepted by the Customer and shall entertain further changes only as per standard policy.
    • That for a cancelled flight, the Customer does not find it suitable to travel on another scheduled flight of Go First on the same day/ another day, subject to availability, and will thus cancel the PNR and process a full refund to the mode of payment.
  • For Customers who book their flights well in advance of the scheduled departure date, it is necessary that you re-confirm the departure time of your flight between 72 and 24 hours before the scheduled departure time, by visiting our website at flygofirst.com or calling our Call Centre at the contact numbers 1800 2100 999 / +91 22 6896 8300
  • Change Fees / Rescheduling charges if applicable are Non-Refundable.
  • Please click here to view our policy and conditions on cancellation, denied boarding & delay and the Civil Aviation Requirement under section 3 – Air Transport Series 'M' part IV issue date 6th Aug'10 w.e.f. 1st Aug'16.