Lounge

Terms and Conditions:

1. All the customer(s) opting to avail the lounge services will be responsible to adhere the terms and conditions laid down by Go Airlines (India) Limited (“Go First”) which may vary from time to time and will be posted on Go First website (www.flygofirst.com)  

2. Lounge access can be purchased by Customers only through Go First's website and mobile app, either at the time of flight booking, or at any time thereafter using the PNR details, up to 12 (twelve) hours before the scheduled departure of the flight. Lounge access fee may vary from time to time.

3. The access to the lounge will be available on first come-first-serve basis.

4. Customer must carry confirmed E-Voucher issued and emailed by DreamFolks post flight booking.  

5. The E-Voucher once issued cannot be cancelled/transferred to other person and is Non-Refundable with a validity of 180 days from the date of departure.

6. The E-Voucher cannot be exchanged for cash or any other promotional program or offers of Go First.

7. Before  accessing the lounge the name on the E-Voucher issued by DreamFolks will be verified with the name on Boarding pass, to ensure access is being availed by the right person. 

8. Participating Airport Lounges may reserve the right to enforce a stay policy which is limited maximum up to three (3) hours) to prevent overcrowding. This is at the sole discretion of the individual lounge operator who may impose charges for extended hours. 

9. The provision of free alcoholic drinks (where local law permits) is at the discretion of each participating Airport Lounge operator and in some cases may be limited. Passengers should make prior inquiries before ordering any separate alcoholic drinks apart from the general free flow offered and will be responsible for paying any charges for additional consumption direct to the Participating Airport Lounge.

10. Lounge staff have the right to terminate the Lounge visit early or to refuse entry to any Customer who is intoxicated or behaving in a disorderly fashion or is otherwise in violation of the Lounge Conditions. 

11. Lounge staff shall have the right to refuse a Customer entry to the Lounge Facilities for any Statutory, regulatory of Airport policy reasons including but not limited to health and safety policies or fire regulations.

12. Customers to please note that the usage of a Lounge is governed by the terms and conditions of the respective lounge and/or the relevant airport lounge operator.

13. Go First shall not be held liable for any loss or damage that may be suffered by a Customer, directly or indirectly, as a result of purchasing lounge access or any edible item at any Lounge. All complaints, claims, disputes, concerns and issues, regarding the lounge service at a particular Lounge, should be taken up directly with DreamFolks (www.dreamfolks.in). Go First shall in no manner be responsible for the same.

14. For queries or complaints regarding access to a particular Lounge and service offerings at such Lounge, please contact: DreamFolks on (a) helpline number of – 1800 123 4109; (b) email id - [email protected]

15. Lounge access will be governed by and construed in accordance with applicable laws in India, and all matters related to lounge access are subject to the exclusive jurisdiction of the courts at New Delhi.