• I had a booking on Go First, which is cancelled now. How do I get the refund?
    Dear Go First Flyer, we sincerely regret the inconvenience caused to you due to the event of flight cancellation, on account of unavoidable operational issues. The refunds will be processed to the respective modes of payment. We shall keep you updated on the proceedings. Thank you for your understanding.
  • I had booked my tickets through an online travel aggregator. My travel agent or online travel aggregator is telling me to contact Go First, who do I contact for refund?
    Dear Go First Flyer, we sincerely regret the inconvenience caused to you due to the event of flight cancellation, on account of unavoidable operational issues. The refunds will be processed to the original modes of payment. We shall keep you updated on the proceedings. Thank you for your understanding.
  • I had booked my tickets directly through the Go First website. How do I get the refund?
    Dear Go First Flyer, we sincerely regret the inconvenience caused to you due to the event of flight cancellation, on account of unavoidable operational issues. The refunds will be processed to the original modes of payment. We shall keep you updated on the proceedings. Thank you for your understanding.
  • Can Go First reschedule/transfer my ticket to some other airlines?
    Dear Go First Flyer, we sincerely regret the inconvenience caused to you due to the event of flight cancellation, on account of unavoidable operational issues. We regret that we cannot reschedule/transfer your ticket on to any other airlines. Thank you for your understanding.
  • Can I reschedule my ticket to a future date?
    Dear Go First Flyer, we sincerely regret any inconvenience caused but currently there is no availability to reschedule on your sector. Thank you for your understanding.
  • Can I make changes to my booking and/or add special requests (Seats/Meals etc.)
    Dear Go First Flyer, we sincerely regret this inconvenience caused but at this point in time, we shall not be able to support this request. Thank you for your understanding.
  • My onward journey is cancelled, will my return flight be impacted?
    Dear Go First Flyer, we regret the inconvenience caused to you on your onward journey. Rest assured, should there be any change on the return flight, you will be intimated immediately. Thank you for your understanding.
  • I have a booking through credit shell, with the flight cancellation will I get a refund?
    Dear Go First Flyer, we sincerely regret that the flight has been cancelled and caused you inconvenience in return. Yes, we will reverse your booking charges to the original modes of payment. Thank you for your understanding.
  • I have a bulk booking of many passengers in the month of May. I want to cancel those bookings. How can I do that?
    Dear Travel Partner, we are terribly sorry to hear this. You may cancel the bookings and the refunds will be processed in due course. Thank you for your understanding.
  • I have deposits with Go First. How do I get that refund?
    Dear Travel Partner, please raise the request on the portal & we will get back to you at the earliest possible. Thank you for your understanding.
  • Can I re-accomodate the passengers whose flights are cancelled?
    Dear Travel Partner, we sincerely regret the inconvenience that you are going through but currently there is no availability to reschedule the tickets. Thank you for your understanding.